America's Most UNIQUE Restoration Shop
Guidelines
Welcome to the most unique and therefore most reasonable yet exclusive automobile restoration and
custom car construction and build service provider in America!
- Restoration / Build Guidelines
- Exhibit B
- GUIDELINES:
- • THANK YOU for allowing us to restore / build your vehicle. We appreciate your business GREATLY.
- • These restoration / build guidelines help you understand our truly unique process and system.
- • PLEASE work with us to ensure that you receive the best possible restoration / build possible.
- • Your complete and total satisfaction is our ONLY objective. Your dream. Our Passion. Done RIGHT!
- • We reserve the right to refuse service to anyone at any time for any reason including during the project.
- OUR PROCESS:
- • You complete New Customer Info Sheet and sign Restoration / Build Guidelines and Work Authorization.
- • Together we fill out the Restoration / Build Questionnaire and create a project plan or Build Sheet.
- • We use that information to create a ballpark WRITTEN ESTIMATE of your restoration / build project.
- • If you approve the estimate / plan we proceed on a time and materials PAY-AS-YOU-GO weekly basis.
- • You fill out, accept and sign our Restoration / Build Services Agreement or RSA/BSA, when required.
- • You fill out, accept and sign our Credit Card Authorization Form for WEEKLY BILLING or Total Due upon the Third Weekly Invoice Past Due and Unpaid. Credit card / Intuit charges will lose 4% cash discount.
- • We require ZERO deposit or down payment. Your vehicle and credit card on file are your deposit.
- • Builds are parts plus any royalties (usually half) down. Large parts such as engines require pre-payment.
- • Large restorations require $5,000 refundable deposit in escrow in case third week credit card declines.
- • We can arrange for pick up, transportation, and delivery of your vehicle at our sole discretion.
- • All vehicles are photographed, documented, and insured as is, including parts, funds and royalties.
- • All vehicles are disassembled, cleaned and/or media blasted ideally to bare metal as needed / requested.
- • We only use highest quality parts, especially sheet metal and replace along factory lines and specs.
- • We only charge $115 per labor hour, well below current average of $150 classic / $195 late model.
- • Includes staff time for project/parts mgmt as needed, minimum half hour increments on all labor times.
- • Parts, materials, supplies and sublet work are charged at our cost plus only 30%, but not below retail / MSRP.
- • WE SHARE ALL OUR RECEIPTS. YOU SEE ALL OUR COSTS. NO ONE ELSE DOES THIS ANYWHERE.
- • No shop is more open, honest, transparent and fair with their restoration / build process and invoicing.
- • WEEKLY Invoices are due upon receipt. Checks preferred. Credit cards payments lose 4% cash discount.
- • Due to the nature of the process and the business you hereby agree that all payments are non-refundable.
- • Projects more than two invoices behind, upon third invoicing, will be placed on HOLD until PAID IN FULL.
- • Please pre-arrange shop visits. Excessive visits and/or visit lengths may result in staff labor charges.
- • Sublet (third-party) work will be done by vendor of our choice as needed, media blasting, chroming, etc.
- BE ADVISED:
- • Estimates of time and cost will NOT be exact due to the nature of the restoration / build process.
- • No projects are alike therefore ALL projects are essentially custom and unpredictable on time and cost.
- • You will see some steps / items worked and billed more than once during your project’s unique process.
- • Our simple zero deposit, time and materials, pay-as-you-go, work and bill weekly process is the most fair, honest, and transparent system nationwide, but it does NOT allow for any wiggle room on our end to give discounts or not bill anything. All labor and every single part, supply or sublet expense must be billed.
- • PLEASE remember that fact and work with us and pay your bill in a timely manner WEEKLY as billed.
- • We can NOT continue to work on projects that are not paid and current on a consistent WEEKLY basis.
- • If you get behind more than 2 invoices we will STOP working and store your vehicle until paid in full.
- • Projects that move out of active production will go to the back of our waiting list once ready to continue.
- • We cannot be responsible for previous work done by another shop and/or money you’ve already spent.
- • Full frame-off restorations can be over 1,000 labor hours and the better part of one calendar year shop time.
- • DYNO WORK – You accept 100% liability and responsibility for any damage and expense resulting from DYNAMOMETER tuning. Including damage to your project, our facility, equipment, staff or anything else.
- • Full Restorations - 80 labor hours minimum will be worked and billed for Quality Control / QC prior to delivery.
- • Rework, clean up, adjustment, touch up and all other labor and parts expense during QC will be billed.
- • You may see some steps / items worked and billed more than once during the QC process. That’s normal.
- • Things will go wrong during the restoration and/or QC process. Things may leak, break, not work out as planned or worse. This is part of the process. You will be billed for ALL labor and parts costs as needed.
- • Occasionally parts, new or used, failing is part of the process. You will be billed for any resulting costs.
- • We will be as fair as possible but again there is ZERO wiggle room for any giveaways at our rates.
- WARRANTY:
- • You will receive America’s ONLY FOREVER Restoration WARRANTY. See written warranty for details.
- • There is NO warranty on unpaid work, invoices, incomplete or partial projects, or things we did not do.
- • There is NO warranty on USED parts. You are responsible for all parts and labor costs if used parts fail.
- • There is NO warranty on new parts that fail other than from the supplier. Time and Materials applies.
- • There is NO warranty on projects that did not complete the Quality Control / QC process, billed and paid.
- COMPLETION:
- • Once your project is complete, we will review together. Written appraisal for insurance available for $250.
- • INACTIVE / HOLD – After 10-days notice, storage fees of $75 inside / $25 outside per day will apply.
- • Payment in full on final invoice is due PRIOR to vehicle release. We do NOT offer long-term storage onsite.
- • You hereby agree to sign our Vehicle Exit or Partial Work Completion Form prior to vehicle release.
- • We don’t throw away old parts. They belong to you. We will return all old parts unless otherwise directed.
- • At our discretion we can arrange for vehicle delivery back to you at your expense. Mgmt discretion.
- • Oklahoma Law allows us to hold, title, and sell vehicles to recover any unpaid invoices, charges or fees.
- • You hereby agree to allow us to use photos and videos for our marketing and otherwise.
- • SUBJECT TO CHANGE AT ANY TIME WITH E-MAIL NOTICE.
- • We appreciate your business. Thank you!
- Acknowledged and Accepted By: Customer Signature: ________________________________________
- Print Name: ________________________________________________ Date: ____________________
- Year: _____________ Make: _____________________ Model: _________________________________
- FOR OFFICE USE – DOCUMENTS CHECK LIST:
- o 1 Customer Info Sheet
- o 2 Restoration / Build Questionnaire
- o 3 Restoration / Build Services Agreement / RSA
- o 4 Restoration / Build Guidelines (This Document)
- o 5 Credit Card Authorization Form
- o 6 Vehicle Intake Form
- o 10 FOREVER Restoration / Build Warranty
- o 11 Vehicle Exit Form
Video can’t be displayed
.png)